VALUES
1. Definition
At Weber Instrumente we characterize quality with how successful we are in tailoring our products and services to the needs, requirements, and expectations of our customers: in our ability to increase customer satisfaction. To meet this goal we devote ourselves to constant product and process improvement.
Achieving quality objectives is an important management function that is shared with full responsibility by each employee at his or her workplace.
2. Objectives
Sales and Profits
Realizing an adequate profit is necessary to ensure our company's survival. Earnings are the commercial yardstick for measuring our ability to cost-effectively provide our customers with the best products to meet their needs.
Customer Satisfaction
We strive to build customer loyalty and long-lasting and successful relationships with the quality of our products and services and by closely meeting customer requirements. Our goal is a partnerlike interaction with the highest level of employee competence.
Marketing
Our primary marketing goal is to establish and expand our market presence by creating well-engineered and fairly priced products. Design and development of our products and services are the result of team work and precise coordination.
Error Avoidance and Cost
Weber Instrumente enjoys a good market position competing with other providers. To ensure an adequate level of profit, the avoidance of errors at all functional levels is a top priority to which all employees are committed.
Happy and Motivated Employees
Highly competent, happy, and motivated employees who identify with the company are the biggest asset any company can have and the prerequisite for ensuring its survival.
We aim to foster high motivation, happiness, and productivity in our personnel by delegating responsibility, acknowledging good performance, and providing ongoing training and awareness so that our employees understand the importance of their work in relationship to operational and business objectives.
Partnership with Suppliers
The quality of materials and services provided by our suppliers directly affect our products. We carefully select suppliers who subscribe to our quality goals and are willing to join forces to solve any problems.
National and International Regulations
WEBER complies with all relevant laws, directives, regulations, rules, and safety considerations applicable to the medical devices we manufacture, minimizing risk potential for customers.
Our quality goals are documented in writing and are reviewed and updated during scheduled or special quality management reviews.
Weber Instrumente GmbH & Co. KG, Emmingen-Liptingen, Germany
June 1, 2009
back to top